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Production Engineer

This individual performs production activities for front-end and back-end in the US. Responsible for delivering files, CDs, and documents to clients and print vendors in a timely fashion according to internal processing requirements and client Service Level Agreements (SLAs)

Essential Duties/Tasks:

  • Perform daily, weekly, and monthly production runs. Specfic activities include production monitoring, troubleshooting and, where required, file processing
  • Perform tri-annual production run tasks, including modifying implementations according to new business rules, producing files and/or scripts, and monitoring progress
  • Perform other ad hoc production tasks such as producing CDs, modifying scripts and/or websites, building new files, etc. 
  • Participate in re-engineering effort for production team including, but not limited to, the following: building new automation, documenting existing and future processes, tool research, and other activities as required
  • Provide 3rd tier support to Client Services for research and queries
  • Provide billing support to Finance for queries and scripts
  • Provide support to Product Management for research requests
  • Provide support to Sales for completing sell list "scrubs" and virtual print run (VPR) requests
  • Develop client implementations according to specified business rules, where appropriate
  • Work toward zeo defects in all producton work
  • Participate in on-call rotation

Knowledge of Industry, Product, and Technology:

  • 2 years experience with SQL queries
  • Ability to script in Perl
  • 2 years experience with Windows OS and Oracle 10g
  • Good working knowledge of XML
  • Familiarity with Web application technologies such as HTML, ASP, .NET/C#, and IIS in Windows environments are a plus

Education and Other Qualifications:

  • BA/BS in computer science or information systems, or equivalent experience
  • 1-3 years experience in software development, technical operations, or IT
  • Good communication capabilities
  • Excellent attention to detail; self-driven to understand how things work
  • Ability to quickly assimilate technical information and prioritize which issues are key to business operations
  • Passion for improving things and making them better

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To apply for this position, email humanresources@newriver.com.