Services

Premier support for trusted partnership, personalized service, and maximum value

At NewRiver, we believe the embodiment of our brand isn't just the compliance technology solutions we create. It's the unique customer experience you live and breathe each and every day. Our commitment to product and service excellence enables us to remain on the cutting edge, and to foster enduring relationships with over 100 financial institutions and regulators.

We keep a watchful eye on industry regulation and a receptive ear open to client feedback. As a result, we can offer "big company" service to every client - whether you're a global leader or a regional firm - while tailoring our "world-class" service model for distinct client needs.

NewRiver Services is comprised of two divisions:

• Client Services
  A comprehensive Services organization structured to provide the critical elements necessary for successful setup and support of your NewRiver product. We provide "best practice" client setup, ongoing service, and relationship management through three integrated channels: Business Services, Client Support, and optional Account Management services.

• Professional Services
  Sometimes you need more than a "plug and play" solution; you need a technology team to customize and integrate a service to meet your particular business rules, internal systems, and/or reporting needs. As a peer organization to Client Services, the Professional Services group works with your business and IT people to build fully integrated solutions or extend NewRiver product capabilities to optimize your compliance management and customer experience.

Download Our Services Brochure

Download this informative brochure to learn more about how NewRiver's Services Organization provides the industry's best client setup, ongoing support, personalized relationship management, and unmatched custom-built solutions for your unique business needs.

NewRiver Services (PDF)